Refund policy

Thank you for shopping with Honey Cartel. Please review our return and refund policy before completing your purchase. 

Body Jewelry

For health and hygiene reasons, body jewelry is final sale and cannot be returned or exchanged once purchased, except where required by law or when an item arrives damaged, defective, or incorrect. Please carefully review the jewelry style, gauge, size, color, and product description before ordering. If you are unsure which jewelry size or style is appropriate for your piercing, we recommend consulting a professional piercer before purchasing. 

DAMAGED, DEFECTIVE OR INCORRECT

If your order arrives damaged, defective, or you receive the wrong item, please contact HoneyxCartel within 3 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue. If your claim is approved, we will provide an appropriate resolution, which may include a replacement or refund. 

PREORDERS

Items identified as preorders are ordered specifically to fulfill customer demand and may require additional processing time before shipment. Please review the estimated preorder timeframe shown on the product page before purchasing. Estimated dates are not guaranteed and may be affected by supplier, production, customs, or carrier delays. Preorder cancellations may be requested within 24 hours of purchase. After that period, preorder purchases are considered final sale unless the item arrives damaged, defective, or incorrect, except where otherwise required by law. 

APPAREL & NON-BODY JEWELRY ITEMS

Eligible unworn and unused merchandise may be returned within 7 days of delivery. Items must be in their original condition with original packaging and tags, when applicable. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Items showing signs of wear, use, washing, alteration, damage after delivery, or missing original packaging may not be eligible for a return. 

FINAL SALE ITEMS

Body jewelry, personalized/custom products cannot be returned or exchanged, except where required by law. 

REFUNDS

Approved refunds will be issued to the original payment method. Processing times after a refund is issued depending on the customer's bank or payment provider. Original shipping charges are non-refundable unless the return resulted from an error by HoneyxCartel.

ORDER CHANGES

Please contact us as soon as possible if you need to request and order change. Once an order has entered processing or has shipped, we may not be able to modify or cancel it. 

CONTACT

Questions or concerns regarding an order can be sent to:

HoneyxCartel

Officialhoneyxcartel@gmail.com & Text: 470-968-1665

By placing an order with HoneyxCartel, you acknowledge that you have reviewed the product information and this Return & Refund policy.