FAQ
FREQUENTLY ASKED QUESTIONS
Welcome to the HoneyxCartel FAQ. Below you'll find answers to some of our most frequently asked questions about ordering, body jewelry, preorders, shipping, and more.
What does HoneyxCartel sell?
HoneyxCartel is a body jewelry and lifestyle brand offering curated collections, limited drops, and select custom-designed products. Our collections may include body jewelry, apparel, footwear, accessories, and other lifestyle products as the brand continues to grow.
What sizes of Body Jewelry do you carry?
Sizing varies by jewelry style and piercing type. Available gauge, length, and diameter information will be listed on the individual product page when applicable. Always check the product specifications before ordering. If you're unsure which size is appropriate for your piercing, we recommend consulting a qualified professional piercer before purchasing.
How do I know what type of naval jewelry I need?
Naval anatomy and jewelry requirements can vary from person to person. Traditional and floating naval jewelry are designed differently, and not every style is appropriate for every anatomy. HoneyxCartel provides general educational content to help customers better understand different jewelry styles; however, a professional piercer should assess your individual anatomy and recommend the appropriate jewelry style and sizing.
Is HoneyxCartel's piercing content professional piercing or medical advice?
No. HoneyxCartel's piercing and body-jewelry content is provided for general educational purposes only. We do not perform piercings, diagnose piercing complications, or replace the services of a qualified professional piercer or healthcare professional.
Is HoneyxCartel body jewelry suitable for fresh piercings?
No. HoneyxCartel body jewelry is intended for healed piercings only. Our jewelry is designed for customers whose piercings have fully healed and who are ready to change or accessorize their existing jewelry. Healing times vary by piercing and by individual. If you're unsure whether your piercing is fully healed or ready for a jewelry change, please consult a qualified professional piercer before changing your jewelry.
Do not use HoneyxCartel jewelry as initial jewelry for a new or actively healing piercing unless a qualified professional piercer specifically determines that the particular piece is appropriate for you.
What materials are your body jewelry made from?
Materials vary depending on the individual product. Please review the product description for the material information associated with the specific piece you're considering. If you have known metal sensitivities or allergies, review the listed material carefully and consult an appropriate professional if you're uncertain whether a material is suitable for you.
Is your jewelry suitable for a fresh or healing piercing?
Suitability depends on the piercing, jewelry dimensions, material, anatomy, and stage of healing. For fresh or healing piercings, we recommend following the guidance of your professional piercer and having them determine whether a particular piece is appropriate before changing your jewelry.
How should I care for my HoneyxCartel jewelry?
Care requirements can vary depending on the jewelry's materials, stones, plating, and decorative elements. Please visit our Jewelry Care page for general care and storage recommendations. Jewelry-care instructions are not a substitute for professional piercing aftercare instructions.
Do you offer free U.S. shipping?
Yes. HoneyxCartel offers free standard U.S. shipping on all orders. Please review our shipping policy for current processing times, shipping information, and applicable terms.
How long will it take to receive my order?
Processing and delivery times depend on whether you're purchasing an in-stock item, preorder item, or made-to-order/limited-production product. Estimated timelines and any special fulfillment information will be provided on the applicable product page when necessary. Please refer to our Shipping Policy for additional information.
Can body jewelry be returned or exchanged?
For hygiene and safely reasons, certain body jewelry may be subject to return or exchange restrictions. Please review our Return & Refund Policy before purchasing for complete eligibility requirements, exclusions, and instructions.
What if my item arrives damaged or I receive the wrong item?
Please contact HoneyxCartel as soon as possible using the contact information provided on our website and include your name, order number, a description of the issue, and clear photographs when applicable. We'll review the issue according to our Return & Refund Policy.
How can I track my order?
When tracking is available, you'll receive tracking information using the contact information associated with your order once the applicable shipment has been processed. Please allow time for the carrier's tracking system to update after receiving your tracking information.
Can I change or cancel my order?
Order changes and cancellations are not guaranteed once an order has been submitted because processing times may begin shortly after purchase. Preorders, made-to-order items, personalized products, and other limited-production items may have additional restrictions. Please review our applicable policies and contact us promptly if you need assistance.
Do you ship internationally?
Currently, HoneyxCartel's advertised free shipping applies to eligible U.S. orders. Available shipping destinations and options will be displayed at checkout.
How can I contact HoneyxCartel?
For order assistance or general questions, contact:
officialhoneyxcartel@gmail.com or Text 470-968-1665
When contacting us about an existing order, please include your full name and order number. We aim to respond within 1-3 business days, excluding weekends and holidays.